Refund Policy

We offer a 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.

As we sell non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.

If an error occurs we will try our best to solve the problem within 6 hours of our business hours (9 am - 8 pm CEST). If the problem persists, you are of course eligible for a FULL refund!

Our main objectives are the safety of users and the implementation of our obligations towards the customers.

We do not however take responsibility and offer no warranty, if your account is banned or blocked because you broke the rules of the file-hosting company.

WHEN REFUNDING IS POSSIBLE

  •  Duplicated orders. If our system has sold to you two identical premium keys instead of two different. 
  •  If the purchased premium key does not work / is not redeemable at the file-hosting site.
  •  Received a wrong voucher code, e.g. a wrong retention or wrong service. Of course we can just replace your key with the correct one
  •  After you successfully complete payment, we are unable to send you the premium key or upgrade your account instantly within 7 days
  • You can only make a refund by contacting us at ([email protected]). The refund will be accepted only in case of an unused key.

WHEN REFUNDING IS NOT POSSIBLE

  •  Ordered premium keys or accounts but do not need it anymore
  •  Simultaneous purchase of several different premium keys. The scenario at which the user gets some keys, applies them, what most approaches its needs chooses, and, then tries to receive the refund for all other goods which do not approach it, is regarded as dishonest. The given actions harm to our business so we not begin to return the paid money or to resolve pretentious payments
  •  We can not offer a refund if after the purchase, the user feels that the download is slow, the link is dead, or do not get the desired files to download. Please contact the file-hosting site directly for support.
  •  A refund will not be accepted if the file-hosting company is no longer active due to some technical issues, or closed according to law or other issues, or you cannot access the website.

REFUND REQUESTS should be submitted to KEYosk.online by email at [email protected]